FAQs

1. How long are shipping times?

Your products will ship within 1 to 5 days of your order, and then take up to 10-20 days to reach your doorstep. Each product at U Hill Life has an estimated delivery time that you can find in the product description. We work with international distributors to bring you unique items and looks, this usually takes longer for shipping. Note that items may arrive before estimated delivery times.

 

2. What's your return policy?

If you are unhappy with your items, please contact us to start the refund process. Items must be returned within 30 days in original packaging.

 

3. Can I cancel my order?

Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Accidents happen, we will work with you to get you the product you order or we will process a refund.

 

4. What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we will help you exchange your item for the correct one.

 

5. Do you offer exchanges?

We do not offer exchanges. However, if for any reason you received the wrong size or color, we will gladly exchange it for the correct one.